We guarantee to start shipping on Mondays and typically ship batches throughout the week. Being a small 2 person operation this allows us to have all of our ducks in a row and ensure everything runs as smoothly as possible. Some orders with agar may take longer due to stock. All agar is poured to order and sometimes I get backed up. If this happens just send me an email and we can figure out something that works for you! Mush love
We recommend ALL cultures to be tested on agar before use. If you receive an already contaminated product from us, please email us with photographic proof of contamination within 72 hours of receiving your product for a full refund or product replacement. We cannot guarantee USPS treats your package with as much love and care as we would like them to, so we do make sure to make it difficult for them to damage your package. If a package arrives broken, leaking, or ran over by a truck- please email us with photos of both product and packaging and we will ensure that we work with you to get it resolved.
Unfortunately we are currently unable to ship outside of the US. We apologize. This includes any APO, DPO, or MPO mail. WE WILL IMMEDIATELY CANCEL AND REFUND YOUR ORDER
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