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We recommend ALL cultures to be tested on agar before use. If you receive an already contaminated product from us, please email us with photographic proof of contamination within 72 hours of receiving your product for a full refund or product replacement. We cannot guarantee USPS treats your package with as much love and care as we would like them to, so we do make sure to make it difficult for them to damage your package. If a package arrives broken, leaking, or ran over by a truck- please email us with photos of both product and packaging and we will ensure that we work with you to get it resolved.
